Privacy Policy
Last Updated: April 24, 2025
For Jolenecare.com and Subdomains
1. Introduction
Welcome to Jolenecare.com, including subdomains such as clients.jolenecare.com and jobs.jolenecare.com (collectively, “Website”, “Platform”, “we”, “our”, or “us”). We are committed to protecting your privacy and complying with applicable laws and regulations, including:
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General Data Protection Regulation (GDPR) – for users in the European Economic Area (EEA)
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California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA) – for California residents
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Health Insurance Portability and Accountability Act (HIPAA) – for health-related data in the United States
This policy describes the personal information we collect, how we use and share it, and your rights and choices.
2. Scope
This Privacy Policy applies to all users of Jolenecare.com and its subdomains, including:
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Clients
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Job seekers
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Healthcare professionals
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General visitors
3. Information We Collect
3.1 Personal Information
We may collect:
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Full name
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Contact information (email, phone, address)
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Date of birth
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Government-issued ID
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Employment and education history (for job seekers)
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Health-related information (subject to HIPAA, if applicable)
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Background check and credentialing data
3.2 Device & Usage Data
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IP address
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Device ID
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Browser type and OS
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Time zone
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Pages viewed and interaction logs
3.3 Cookies & Tracking
We use cookies and similar technologies for:
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Analytics
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Site optimization
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Session management
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Targeted advertising
You can manage cookies via browser settings or opt-out features.
4. Use of Information
We use your data to:
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Provide and manage services
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Facilitate job applications and caregiving arrangements
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Communicate with you
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Conduct background checks and credentialing (with consent)
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Ensure security and fraud prevention
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Comply with legal obligations
5. Legal Basis for Processing (GDPR)
For users in the EEA, we process your data on the following legal bases:
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Consent (e.g., applying for a job, subscribing to updates)
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Performance of a contract
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Legal obligation
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Legitimate interest, unless overridden by your rights
6. Rights Under GDPR
If you are located in the EEA, you have the right to:
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Access your personal data
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Rectify incorrect or incomplete data
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Withdraw consent at any time
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Request data deletion (“Right to be forgotten”)
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Restrict or object to processing
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Request data portability
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Lodge a complaint with a Data Protection Authority
To exercise your rights, email: privacy@jolenecare.com
7. Rights Under CCPA/CPRA (California Residents)
If you reside in California, you have the right to:
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Know what personal information we collect and how it’s used
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Access your personal information
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Request deletion of personal information (with exceptions)
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Correct inaccurate personal information
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Opt-out of “selling” or “sharing” personal data (we do not sell your data)
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Limit the use of sensitive personal information
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Not be discriminated against for exercising privacy rights
Submit a request via our [Do Not Sell or Share My Info] link or email privacy@jolenecare.com.
We respond to verified consumer requests within 45 days as required by law.
8. HIPAA Compliance
If we collect, store, or process Protected Health Information (PHI) on behalf of covered entities (e.g., healthcare providers, clients):
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We comply with HIPAA requirements
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We ensure Business Associate Agreements (BAAs) are in place with third-party vendors
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PHI is protected with access controls, encryption, and audit logs
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PHI is only disclosed with proper consent or legal authority
We do not use PHI for advertising or marketing without explicit authorization.
9. Subdomain-Specific Activities
Clients.jolenecare.com
Used by clients, families, or organizations to coordinate caregiving and/or healthcare staffing. Information may include health status, care requirements, billing, and emergency contact details.
Jobs.jolenecare.com
Used by healthcare professionals and agencies seeking candidates for employment. May collect resumes, licenses, work eligibility documents, and interview feedback.
corporate.jolenecare.com
Used by healthcare professionals seeking employment. May collect resumes, licenses, work eligibility documents, and interview feedback.
10. Data Sharing
We may share your data with:
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Service providers (e.g., hosting, verification, background checks)
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Healthcare organizations or clients (if you apply or are matched for a job)
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Regulatory or legal authorities (if required by law)
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Corporate affiliates or acquirers (in a business transaction)
All third parties are contractually obligated to protect your data and comply with applicable laws.
11. Data Security
We implement administrative, technical, and physical safeguards to protect your data:
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SSL encryption for data in transit
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Encrypted storage of sensitive data
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Access controls and employee training
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Security monitoring and incident response protocols
12. Data Retention
We retain personal data only as long as necessary for the purposes outlined or as required by law. Health and employment-related records may be retained for legal or regulatory compliance.
13. International Transfers
We may transfer your information outside your jurisdiction (e.g., to the U.S.). We rely on Standard Contractual Clauses (SCCs) or other mechanisms approved under GDPR to ensure data protection during such transfers.
14. Third-Party Sites
Our services may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. Please review their privacy policies separately.
15. Children’s Privacy
We do not knowingly collect data from children under 13 (or applicable local age thresholds) without verified parental consent. If we learn that we have collected such data, we will delete it promptly.
16. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will update the “Last Updated” date and, for material changes, provide notice by email or on the site.
17. Contact Us
If you have questions or would like to exercise your rights, contact us at:
Jolenecare [subject line: Privacy Notice]
Email: privacy@jolenecare.com
